Behavioral Health Technician - Behavioral Emergency Response Team
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The Behavioral Emergency Response Team (BERT) provides a prompt response to situations where patients, visitors, or staff who exhibit acute behavioral changes with at-risk behavior. To contain the situation, protect the patient, visitor, staff member, or others in the vicinity, BERT team members collaborate with healthcare providers, hospital security, and nursing teams and obtain necessary medical and/or psychiatric attention for the affected individual. The BERT team consists of a Registered Nurse (RN) and Behavioral Health Technician (BHT) team, available 24 hours/day, 7 days/week. These team members respond to incidents in all inpatient areas, the emergency department, lobbies, and hospital-based outpatient clinics.
Summary:Under close supervision, responsible for providing a safe, supportive and therapeutic environment for psychiatric patients. Provides direct patient care and may conduct therapeutic group sessions under the direction and supervision of the RN. Provides input to the RN to help develop the plan of care and assists in carrying out the plan of care for assigned patients. Assists with the admission of new patients and orients new patients and families to the unit.
The BERT team Behavioral Health Technician (BHT)responds to all behavioral emergencies, assists the RN with consultation, safety assessments, de-escalation, restrictive interventions, and staff recommendations for patient/environmental management. Additional duties may include patient monitoring and documentation, validation of involuntary commitment documentation, and other direct patient care and clerical duties, as needed. A valid North Carolina NA -I certification, basic life support (BLS), crisis prevention certification (within 60 days of hire), and two years of behavioral health experience are required. Candidates functioning in a BHT position at another UNC Health facility are exempt from this two-year rule.
1. Aids patients in reality orientation, participates in behavior modification plans/therapy, provides informal support therapy to patients/families, provides verbal de-escalation of potentially aggressive patients, aids in the physical management of aggressive/out-of-control patients, facilitates age appropriate play for children, and monitors the therapeutic milieu activities on assigned unit to ensure that emotional and safety needs of patients are met.
2. Assists in interviewing patients and their families for routine admission data. Orients patients and families to the facility. Provides data input during team discussions and meetings to assist in developing therapeutic plans and objectives.
3. Interacts with patients on a one to one as well as small group basis. Facilitates assigned groups in ways which encourage and require maximum patient participation and interaction, appropriate to functional level of group members.
4. Observes, collects, and documents patient information obtained while providing care and promptly report significant changes in the patient's condition to a registered nurse or physician.
5. Provides direct personal care to patients as outlined in plan of care for routine activities of daily living including bathing, personal hygiene, feeding and dressing. Assists patients with position changes, range of motion exercises, transfers and walking. Obtains and records vital signs, intake and output amounts or other measures as delegated. Observes patients and assesses progress on daily basis and reports significant changes in patients' condition and/or behavior to supervising RN.
6. Provides protection and control for patients as required to ensure patient safety in the facility. Participates in restraining combative patients as necessary. Provides care and monitoring of patients in seclusion and/or restraint.
7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers
● High School diploma or GED
● Licensed as a Nursing Assistant I by the North Carolina Department of Health and Human Services.
● Crisis Prevention Institute (CPI) certification within 60 days from date of hire.
● Cardiopulmonary Resuscitation (CPR) certification or Basic Life Support (BLS) for Healthcare Provider certification
Professional Experience Requirements:
● Two (2) years of experience in a behavioral health environment.
● For Non-Triangle entities (Rockingham and Caldwell) - Requires one (1) year of experience in a behavioral health environment.
Knowledge/Skills/and Abilities Requirements:
● Ability to establish and maintain effective working relationships with patients and hospital staff. Ability to work with, express sensitivity and understanding, and secure the cooperation of patients, including maintaining empathetic attitude towards patients. Ability to work with groups of patients or individuals in didactic or recreational groups. Ability to keep calm in stressful situations. Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex ED Overhead
Work Type: Full Time
Standard Hours Per Week: 36.00
Work Schedule: Rotating
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email email@example.com if you need a reasonable accommodation to search and/or to apply for a career opportunity.