Population Health Support Specialist - Population Health Support Admin

UNC Health

UNC Health

Customer Service
Morrisville, NC, USA
Posted on Monday, December 4, 2023

Job Description


UNC Health Alliance is UNC Health’s statewide clinically integrated network and population health services organization. The mission of this team is to transform healthcare delivery on behalf of more than 7,200 providers by offering patient-centered solutions to populations covered under alternative payment models. Joining this team means you will work closely with providers, practices, payers, business leaders, and community partners to improve the quality and accessibility of care while lowering the cost of care for patients, payers, and businesses. We are a growing team looking for top talent to help us with creative solutions that improve patient care and help make healthcare more affordable. Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This is a full-time position with the UNC Health Care Population Health Services department. Applicants will be expected to complete tasks assigned by the Population Health Manager and the Population Health Team Leads. Tasks include, but are not limited to, Patient Centered Medical Home pre-visit planning and abstraction; patient registration activities for EHR go live preparation, quality metric reviews, and preventative gap closure. Applicants are not required to be clinical; however preference will be given to clinical applicants. Clinical applicants may also be asked to cover practice based needs when short term staffing needs arise. Team members will be trained on Epic, UNC's Electronic Medical Record, and will learn the basics of PCMH, Population Health Management, and Health Maintenance compliance.

1. Maintains an environment of safety for patients, self and others. Maintains compliance with UNCPN policies and procedures, and safety and regulatory guidelines.
2. Demonstrates ability to work in multiple databases, navigate within electronic medical records, and assess compliance with quality metrics.
3. Provides administrative, clerical and IT support to UNC HCS and UNCPN leadership and physician practices to achieve quality metrics and patient outcomes.
4. Demonstrates excellent oral and written communication skills with team members, patients, and caregivers.
5. Works collaboratively with other quality improvement and administrative staff in UNCPN and across the UNC HCS.

Other Information

Other information:
Education Requirements:
● High school diploma or GED required.
Licensure/Certification Requirements:
Professional Experience Requirements:
● Applicants must have experience in the medical office setting or related training and education, such as health care management or patient registration and billing. Preference will be given to candidates who are a Certified Medical Assistant, Licensed Practical Nurse, Registered Nurse, Licensed Clinical Social Worker or Certified Professional Coder.
Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Health Alliance

Organization Unit: Pop Health Supp Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $16.81 - $21.01 per hour (minimum to midpoint)

Pay offers are determined by experience and internal equity.

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.