Job Description

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Call Center Representative position includes daily operational responsibilities for providing a high level of customer service by processing patient’s meal requests in compliance with the physicians’ diet orders, nutrition needs as assessed by the registered dietitian-nutritionists, food allergies and department’s room service program. The incumbent is required to have effective telephone skills, strong knowledge of clinical diets and allergens, ability to learn 60+ modified diets, enteral tube feeding products and oral nutrition supplements. The position requires high organizational skills, ability to multitask, prioritize daily tasks, attention to the detail to process patients’ orders accurately and efficiently. The position also requires the ability to learn information systems including COMPUTRITION, ROOM SERVICE CONNECT and EPIC.

Major Responsibilities:

Process food orders and tray tickets for patients on regular and modified diets based on physician diet orders, registered dietitian nutritionist assessments and established guidelines.

• Assists patients, families, and/or staff with room service meal selections via telephone during call center hours.

• Informs patients of noncompliant items and offers alternative suggestions based on strong knowledge of modified diets and nutrient content of foods.

• Coordinates patients’ meal services based on room service designation and entered menus for patients who needs assistance with ordering their meals.

• Initiates and enters non-select menus for patients who are not able to order meals themselves with predetermine service times. • Problem solves by tracking those meal trays that have not been assembled and delivered.

• Generates tube feeding, nourishment orders and food selections based on EPIC reports.

• Process diet changes, Tube Feed rate change, allergens, and glucose update report from EPIC

• Update patient notes into COMPUTRITION daily in a timely manner Communicates with related departments to provide food service and clinical nutrition services.

• Receives and relays information to nutrition staff, culinary service and nursing staff, and other Units and departments as necessary.

• Process and redirects nursing request on nutritional bulk stock items.

• Receives computer output, telephone calls and pneumatic tube communications to make decision for appropriate and timely action and follow through.

Preferences:

● High School Diploma or Equivalent

● Prefer associate degree in Hospitality Management, Business, Hospital Administration.

Looking for a sneak peek into a career with the Nutrition and Food Services team? Hear from our teammates about their career growth and what they enjoy about working at UNC Health:https://www.youtube.com/watch?v=brMGmyUDKr4

Other Information

Other information:
Education Requirements:
● High School diploma or GED or the ability to read and comprehend simple instructions, short correspondence and memos, and the ability to write simple correspondence
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● One (1) year of experience with food service or customer service experience OR hospital clinical dietetics
● If Bachelor's degree, no experience is required.
● If Associate's degree, six (6) months of experience with food service or customer service experience OR hospital clinical dietetics

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NFS Patient Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $15.00 - $18.62 per hour (Minimum to Midpoint)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System.