SAU Switchboard Operator

Saint Augustine's University

Saint Augustine's University

Posted on Friday, January 27, 2023

Posting Details

Posting Summary
Position Title SAU Switchboard Operator
Position Code IADV-SWBDOP-N
Job Description
Responsible for supporting businesses by operating switchboards and connecting callers to the appropriate person. Switchboard operators have a wide range of responsibilities, which can include:

  • Monitoring incoming calls to make sure they are answered within a reasonable amount of time
  • Providing information to callers, such as SAU programs and events.
  • Releasing information to the public regarding emergencies or other situations that may require evacuation
  • Answering generic questions about SAU
  • Recording incoming calls, messages, or facsimile transmissions and distributing them to the appropriate individual or department
  • Receiving and routing incoming calls to the appropriate person or department
  • Determining whether an incoming call is a sales solicitation or opportunity for another business or offering
  • Answering questions about company products or services
  • Monitoring calls to ensure that they are appropriate and handled in accordance with company policies
  • Take and relay messages.
  • Announce when visitors arrive.
  • Relay important information.
  • Handle and route emergency calls.
  • Assist callers with other questions.
  • Provide customers with area codes, telephone numbers and other information.
  • Handle all directory assistance queries.

  • Reading and English communication skills
  • Basic computer skills with applications such as MS Word, MS Excel etc.
  • Knowledge of general office procedures and office machines (computer, fax, and copier)
  • Correct English usage, grammar, spelling, punctuation, and vocabulary
  • Operation of a centralized telephone system
  • Acceptable telephone etiquette
  • Oral and written communication skills
  • General clerical duties
  • Interpersonal skills using tact, patience, and courtesy
Required Qualifications
Education High School Diploma or equivalent Experience 2-3 year experience in the operation of a switchboard or completion of acceptable training in switchboard operation.
Preferred Qualifications
Physical Demands
Posting Detail Information
Posting Number S209P
Job Type Staff
Number of Vacancies 1
Desired Start Date 02/06/2023
Job Open Date 01/25/2023
Job Close Date
Open Until Filled Yes
Special Instructions Summary
Advertising Summary
Quicklink for Posting https://staug.peopleadmin.com/postings/962

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+

Documents Needed to Apply

Required Documents
  1. Resume/ Curriculum Vitae (CV)
Optional Documents
  1. Cover Letter
  2. Unofficial Transcripts
  3. Letter of Recommendation