Administrative Support Associate
North Carolina Central University
Administrative Support Associate
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|Position/Classification Title||Administrative Support Associate|
|Working Title||Administrative Support Associate|
|Salary Grade Equivalent||N/A|
|Appointment Type||Permanent - Full Time|
|FTE||1 = 40 hours/week, 12 months|
|If time limited, duration date|
|Career Banding Range (Employment Only)||$31200 - $50656|
|Department Hiring Range||$31200 - $38,295|
|EEO-1 Category||Administrative Support Workers|
|SOC Code||43-9199 - Office and Administrative Support Workers, All Other|
|Primary Function of Organizational Unit||
The primary purpose of the Department of Psychology is to provide undergraduate and graduate students rigorous training in the understanding of human behavior using scientific methods, and to provide students with the competencies, knowledge and skills sufficient to: (1) qualify for graduate/doctoral studies in psychology and the behavioral sciences; and (2) qualify for a range of human service positions that require the application of psychological or behavioral science methods and skills.
|Primary Purpose of Position||
The primary purpose of this position is to ensure the office is managed efficiently to provide quality service to students, faculty, staff, and the public. This position prepares memos, letters, and other documents using word processing and spreadsheet applications; answers phone calls, takes messages and directs calls to appropriate parties; maintains and updates personnel and other files; arranges meetings and manages schedule of chairperson; provides administrative support to student groups and other tasks as determined by the department chairperson. This position also maintains and manages budgets and other records, interprets policies, procedures, rules and regulations to ensure compliance with established guidelines for the department and university.
|Required Knowledge, Skills, and Abilities||
The successful candidate must possess: Knowledge of Banner Finance Systems or equivalency system; knowledge of office management techniques, database management, knowledge of purchasing and travel; knowledge of travel reimbursements; budget; knowledge of preparing correspondence; knowledge of office and record management; analytical and organizational skills with the ability to prioritize work and multitask within a busy office; ability to work independently and to take initiative and follow through until completion or resolution of assignments; ability to work well under pressure, to adhere to deadlines, and to be flexible; ability to exercise judgment and discretion in problem solving; excellent written, interpersonal, customer service and oral communication skills; excellent computer skills, i.e., proficient in Microsoft Office (Word and Excel) Applications.
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
|Licenses or Certification required by Statute or Regulation||
|Equal Opportunity Employer||
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
|Work Hours||Monday - Friday 8-5|
|Position required to work during periods of adverse weather or other emergencies||No|
|Campus Security Authority Designated Position||Yes|
|Required Competency||Verbal Communication|
Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.
|Required Competency||Written Communication|
Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.
|Required Competency||Work Coordination|
Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit.
|Required Competency||Problem Solving|
Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.
|Required Competency||Program Knowledge|
Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.
|Required Competency||Office Technology|
Selects, understands and
fully applies features of a variety of software
programs, machines or office equipment that will produce the desired results.
Monitors and reconciles departmental or program budget and tracks travel and office expenditures.
|Required Competency||Information/Records Administration|
Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.
|Special Instructions to Applicants|
- Cover Letter
- DD-214 (for Veterans Only)
- List of References
Required fields are indicated with an asterisk (*).