Assistant Director for Housing Services

North Carolina Central University

North Carolina Central University

Posted on Monday, July 17, 2023

Assistant Director for Housing Services

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Posting Details

Position Information
Working Title Assistant Director for Housing Services
Position Number 712756
Appointment Type Permanent - Full Time
Tenure Track No
FTE 1 = 40 hours/week, 12 months
If time limited, duration date
Position Overview
Primary Function of Organizational Unit
The primary purpose of Residential Life is to provide living accommodations that are safe and well maintained. Additionally, these living accommodations provide a learning environment that supports the academic goals of the University.
Primary Purpose of Position
The Assistant Director Residential Life, Housing Services provides leadership and development for 1-2 Full-Time Administrative Support professional and 1-2 ACUHO-I Summer Graduate Interns. Additionally, the Assistant Director serves on the central leadership team in a department that houses over 3,000 students. The Assistant Director provides departmental leadership in marketing, recruiting and assigning of students in the residence halls. The Assistant Director supports the educational and programmatic aspects of a residential community through ongoing student development and education of Housing Services’ policies and procedures. The Assistant Director is also responsible for the overall operation of summer camps and conferences. The Assistant Director reports to the Executive Director for Residential Life.
Required Knowledge, Skills, and Abilities
  • Experience in conflict resolution, mediation, and application of student development theory in a residence hall setting
  • Experience working autonomously and the ability to exercise excellent judgement
  • Desire to work with and address the needs of a diverse student population
  • Demonstrated organizational and leadership abilities
  • Experience as a live-in staff member
  • Experience developing departmental processes and project coordination
  • Experience with RMS Mercury and Banner
  • Experience supervising full-time, Master’s level professional staff
  • Familiarity with Maxient Student Conduct
Minimum Education/Experience
  • Completion of a Master’s Degree in student personnel, higher education administration, or a related field
  • 3-5 years of experience in residence hall administration
Licenses or Certification required by Statute or Regulation
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Primary Responsibilities and Duties
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Staff Supervision and Development- The Assistant Director is responsible for providing leadership, supervision, and development for the staff in Housing Services. Specific responsibilities include
  • Hire, train, supervise, develop, and evaluate1-2 Assignment Coordinators that oversee and execute the housing selection and assignments process.
  • Select, Train, and Develop ACHUO-I interns who will work with summer camps and conferences.
  • Indirectly supervise central office student employees and assist in operation of the central housing office.
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Departmental Leadership and Management- The Assistant Director is responsible for serving as a member of the department’s central leadership team that provides overall leadership and direction within the department. Specific responsibilities include:
  • Participating in processes enacted to set policies and/or develop procedures
  • Assisting with long-range planning efforts
  • Assist the Director with forecasting occupancy and developing revenue and expense budgets based on the projected melt from year to year
  • Conduct annual housing rates process including a review of fees with Residence Hall Association Executive Board and Area Councils.
  • Assisting in the creation and execution of the mission, vision, and goals of the Department
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Community Development- The Assistant Director is responsible for working with the residential education staff in assigned residential communities to ensure the development of positive and vibrant atmosphere. Specific responsibilities include:
  • Implementing creative and innovative methods of developing connections between residents
  • Helping foster an environment where the academic success of residents can be realized
  • Providing continuity and guidance for any learning communities housed in their assigned area
  • Assisting in the department’s response to student conduct cases, roommate conflicts, and other resident concerns
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Administration- The Assistant Director is responsible for working with the staff in assigned residential communities to ensure that administrative and operational procedures are well managed. Specific responsibilities include:
  • Ensuring that the overall administrative operations are properly managed. This includes building occupancy, damage billing, management of keys, etc.
  • Assist staff with the development of relationships with central office staff, housekeeping, housing craft, zone 3 maintenance, and other campus partners
  • Ensuring that budgetary and fiscal procedures of each community are well managed
  • Oversee the operations of University sponsored of campus housing.
  • Oversee the daily operation of the Housing and Residence Life Central Office
  • Manage the Housing & Residence email and communication to students in the residence halls
  • Coordinate keys & Swipe Access
  • Coordinate check in process including early and late arrivals
  • Respond to customer request and questions via telephone, email, and web
  • This position may require evening and/or weekend hours
  • Generate reports for area(s) of responsibilities on an ongoing basis
  • Provide projections for housing capacity and needs
  • Other duties as assigned
  • Collect benchmarking data
Function Information Technology
Describe the specific tasks and responsibilities related to the function.
Technology – The Assistant Director is responsible for ensuring the department is maximizing the use of the departments resident management system. Specific responsibilities include:
  • Maintains accurate student housing files and records through database systems as well as paper/non-computerized systems. Works within multiple semesters and multiple systems for accurate housing assignments and records for various student categories.
  • Ensure communication to students is accurately and consistently documented in the Housing software
  • Ensure Housing assignment software is up to date and current
  • Ensure adequate training is provided to residence education staff to properly use the Housing software application
  • Use the Housing software to convert manual processes to electronic and paperless
  • Provide feedback on the functionality and use of the Housing software
  • Implement Housing Assignment process, including marketing and education process for students as well as training for Housing and Residence Life staff.
  • Monitors, reconciles and updates charges for housing cancels and assignment billings.
  • Reconciles weekly housing occupancy reports for accuracy.
  • Compiles reports on retention, and housing cancellations.
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Customer Service-The Assistant Director is responsible for ensuring the Housing Services’ processes and procedures are customer friendly, visual, and consistent.
  • Corresponds with incoming and current students regarding occupancy status.
  • Edit and proofread all correspondence, reports and materials for publication.
  • Performs work of a confidential nature including grade audits and billing.
  • Handles confidential information regarding ADA, behavioral/discipline issues, and other sensitive information for current, incoming, and former students.
  • Disseminates information, often of a complex nature, to students, prospective students, outside agencies, visitors, parents, etc. that may require explanation and interpretation of established University departmental policies and procedures, and directs individuals to sources of additional information
  • Coordinate notifications to all on campus students regarding winter/spring break and end of the year closings.
  • Compiles residential data regarding of campus verification
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Crisis Management- The Assistant Director is responsible for the management and referral of critical incidents. Specific responsibilities include:
  • Assist staff with the development of relationships with campus partners necessary to manage crisis situations
  • Ensure that staff maintain awareness of campus response protocols and resources
  • Participating in year-round duty rotation that provides support to the staff and residential population
  • Maintain awareness of campus response protocols and resources
  • Follow up with students involved in crisis and or indicated as a student of concern
Describe the specific tasks and responsibilities related to the function.
Additional Responsibilities- The Assistant Director may be given other duties as assigned by departmental or divisional leadership and asked to serve on a variety of departmental and University committees and projects. Other duties as assigned
Posting Detail Information
Posting Number EPA02916P
Open Date 07/16/2023
Date desired for closing or initial review
Close Date
Open Until Filled Yes
Date Position Available 09/01/2023
Special Instructions to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. Unofficial Transcripts (official required from selected candidate)
  4. List of References
Optional Documents
  1. Other Document
  2. DD-214 (for Veterans Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).