Durham Bulls 919 Club Membership Services Intern

Leadership Triangle

Leadership Triangle

People & HR, Customer Service · Intern
Durham, NC, USA
16 – 16 USD per hour
Posted on Thursday, April 20, 2023

Durham Bulls 919 Club Membership Services Intern - Durham


This internship is open to rising Juniors and Seniors at NCCU, Shaw University and St. Augustine’s University. Please note, students should apply to one internship only.

The crack of the bat. The cheers of the fans. The smell of popcorn. There is nothing like being at a baseball game. Have you ever said to yourself, "I want to be part of that?"

The Durham Bulls internship program gives you the opportunity to learn firsthand how the most iconic team in baseball continues to be leaders in both our community and sports. This is an opportunity to learn and take an active part in the business of baseball. You will work in a fast paced, fun environment throughout the baseball season.

The Season Ticket Member Experiences Intern is responsible for assisting in developing a comprehensive 12-month touchpoint plan for each level of 919 Club Memberships, including events, benefits and touchpoints. The goal is to create a program that provides first class service and engagement with our 919 Members year-round. In addition, an intern would assist in the creation and implementation of the Durham Bulls Kids Club.

Role Responsibilities – 919 Membership Programs:

  • Assist in planning and executing a 12-month touchpoint calendar for 919 Members.
  • Develop a benefit package for each level of 919 Members.
  • Assist in the planning of offseason and in-season 919 Member events and experiences, including research, ideation, setup, operations, staffing, communication, and more.
  • Write, develop, and assemble assets for member communication such as monthly newsletters and emails regarding various topics like benefits, upcoming events, and exclusive opportunities.
  • Develop a plan and implementation for 919 Member gifting.
  • Manage prizes, merchandise, and other experience related inventory.
  • Oversee elements and upkeep of 919 Member webpages, working with Creative and Digital teams to make regular updates.
  • Assist in developing a rewards system for members
  • Research event and member experience trends as well as industry best practices.
  • Perform other duties as assigned.

Role Responsibilities – Kids Club:

  • Research Kids Club programs in other sports and entertainment industries
  • Assist in the creation of the initial collateral materials, along with the Creative and Digital teams
  • Work to get the Kids Club page on the website developed and updated
  • Develop a plan and implementation for servicing Kids Club memberships
  • Manage prizes, merchandise, and other experience related inventory.
  • Perform other duties as assigned.

Key Qualifications:

  • Ability to multitask
  • Self-motivated
  • Customer Service oriented
  • Proficient in word, excel, PowerPoint

Partnership with Leadership Triangle:

As a part of this internship, you will complete 50 hours of leadership training with Leadership Triangle. Your hours with Leadership Triangle are a paid component of the program and all sessions are mandatory. As an Emerging Leader, you will be paired with a leadership coach who will support you in five 1:1 sessions. Additionally, you will take part in a cohort-only retreat in Rocky Mount, and regularly participate in interactive workshops and training. You will be introduced to leaders throughout the Triangle community and have opportunities to network and grow your professional community. All students who successfully complete the Emerging Leaders Program will be admitted into the lifelong Goodmon Fellowship.

Emerging Leaders will be paid $6400 over the course of a 400 hour Fall internship ($16/hr), running from August 21-December 15. Additionally, each intern will receive $160 as a transportation stipend. Leadership Triangle will administer all payments. This is a cohort based program, designed to promote networking across local HBCUs.

The application deadline is May 19. Interns will be notified of an application decision during the week of June 7th.

If selected, all Emerging Leaders will be expected to join the cohort for a leadership retreat held from Saturday, September 30 - Sunday, October 1 in Rocky Mount, NC. Leadership Triangle has arranged lodging. Meals will be provided. Emerging Leaders are expected to arrange their own transportation and arrive no later than 12pm on September 30th. If transportation is an issue, please contact us at kristine@leadershiptriangle.com.

Leadership Triangle is an equal opportunity employer.