Senior Manager, Engineering - TELS

Direct Supply

Direct Supply

Durham, NC, USA
Posted on Wednesday, March 6, 2024

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Senior Manager, Engineering position, you’ll lead a talented team of Engineers, drive technical excellence, and contribute to our AI strategy. This role will involve collaborating with cross-functional teams, shaping our technology roadmap, and delivering impactful solutions. Additionally, you will play a crucial role in the professional growth and development of your direct reports.

This role is in our TELS line of business

Direct Supply® TELS®

TELS Platform helps Senior Living maintenance professionals improve the overall well-being of their buildings and residents through integrated Life Safety, Asset Management, and Maintenance solutions. Customers can easily oversee preventive maintenance, keep accurate repair and warranty records, manage urgent service events, and make cost-conscious decisions. Top corporations using TELS Platform are 41.3% more compliant than the national average.

Competencies & Skills Needed:

  • Leads & Inspires Partner Owners - Energizes a team of Technology talent, creating an environment that draws in and grows top talent. Actively engages and develops Partners to perform their best and achieve their career goals.

  • Clearly understands the software development process and Agile methodologies and applying skills to meet scope, schedule, cost and quality goals.

  • Leads Through Change & Ambiguity - Leads with vision and agility during periods of growth, disruption, and uncertainty. Advocates for change, while bringing the team along and navigating through uncertainty to prioritize focus for the team.

  • Champions Innovation - Seeks out and adopts innovative new approaches and tech-enabled solutions to create value and transform work.

  • Fostering Inclusion & Diversity and Wellbeing - Acts as an advocate for and supports the wellbeing of all Partners. Willingly invites, acknowledges, and values different ideas. Encourages inclusion and diversity through word and action.

  • Drives Accountability & Results - Delivers quality and timely outcomes, driving business results through the team. Provides clear expectations and ensures follow through.

  • Communicates Effectively - Delivers timely and helpful communication to teams and stakeholders. Provides clarity on decisions, ties back to the business, and outlines any actions or deliverables that are needed.

What You’ll Do and Impact:

  • Understand our company’s vision and client challenges, then align AI initiatives and capabilities with long-term business goals.

  • Lead cross-functional teams in identifying AI solutions that address business needs.

  • Uphold high ethical standards in AI decision-making, creating a framework that addresses bias, privacy, and transparency.

  • Lead a team of technology professionals and engineers to deliver project commitments across all areas on time, with quality, and within budget.

  • Balance resources effectively and nurture team capabilities to deliver tangible business value.

  • Develop and deploy technology solutions that can be effectively utilized across Direct Supply.

  • Lead program decisions, ensuring alignment with organizational goals, and driving positive transformations.

  • Evaluate the AI and automation landscape, assess current implementations, and recommend improvements.

  • Understand the business environment and ensure project goals align with desired business outcomes.

  • Serve as a technical liaison between development teams and business stakeholders, fostering clear communication across functions.

  • Hire and develop engineers, fostering a culture of mentorship. Lead a team focused on scalable, reliable, and cost-efficient product development.

  • Articulate and document solutions architecture, drawing from lessons learned during AI exploration.

  • Provide oversight throughout the development process, collaborating with Development Leads, Architects, and Systems Analysts to maintain high quality.


  • Bachelor’s degree in Computer Science, Software Engineering, or Computer Engineering

  • 10+ years of IT and Software Engineering work experience including software, database design and development

  • 5+ years of experience leading technical professionals and software development teams

  • 2+ years of practical AI application experience.

  • Experience leading delivery on large scale projects

  • Proven technical experience in .NET, Web, and Mobile development as well as object-oriented design and coding skills (C++ and/or Java, Python).

Additional Items of Interest:

  • Experience leading in a large technology platform and/or large organization.

  • Familiarity with ML, Generative AI, Chatbots, MLOPS, Data Strategy.

  • Experience with distributed (multi-tiered) platforms, algorithms, and relational databases.

  • Experience with managing support request ticket queues and transforming recurring requests into automated workflows.

Job to be performed in the location listed. Generous benefit package available. Click here to learn more.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

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