Systems Operations Analyst (Mortgages and Personal Loans)



IT, Operations
United States · Remote
Posted on Friday, May 3, 2024

Who is Credible?

We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.

We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.

We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.

About the Role:

The Operations Analyst will be responsible for supporting Credible’s marketplace systems. You will help drive process efficiency and system optimization by identifying areas of improvement for our Product and Product Operations teams, and research and document requirements for new features. You will function as the systems SME to support the vertical and troubleshoot software-related issues.

Essential Duties and Responsibilities:

  • Systems management
    • Write requirements, test, and troubleshoot eligibility tickets for a Credible vertical
    • Write requirements, test, and troubleshoot lender onboarding tickets for a Credible vertical
    • Write requirements, test, and troubleshoot integrations
    • Test and troubleshoot Salesforce features
  • Documentation
    • Write and update documentation related to a Credible vertical’s systems
  • Analytics
    • Complete loan-level analyses
    • Build reports and dashboards to quantify system health metrics
  • Collaboration
    • Collaborate directly with Credible teams
    • Collaborate directly with external vendors and partners of Credible

What you will bring to the position:

  • Demonstrated oral and written communication skills
  • Demonstrated research and analytical skills
  • Ability to professionally interface with outside vendors
  • Ability to work on multiple tasks simultaneously and switch gears quickly
  • Highly self-motivated and detail oriented, you ask the right questions to get to the root of complex issues
  • Strong organizational skills; understanding of how separate software components form a coherent system
  • Strong sense of ownership

Education and/or Experience:

  • Bachelor's degree or 1-2 years of related experience and/or training required; or equivalent combination of education and experience.
  • Ability to manage multiple projects at the same time and shift priorities quickly.
  • Experience using JIRA, proficient in Excel, some Python, SQL or other DB interface tools.

Nice to have:

  • Experience with Salesforce or related CRM software
  • Familiarity with SumoLogic or similar DevOps tools
  • Experience with API implementation and testing

Credible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, South Carolina, Texas, Tennessee, Utah, Virginia, Washington

Pursuant to state and local pay disclosure requirements, the pay ranges for this role, with final offer amount dependent on education, skills, experience, and location, are listed below. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents.

View more details about Credible Benefits

California, New York City, and Westchester County, NY Pay Range:
$71,000$77,000 USD
Colorado and Washington Pay Range:
$59,000$64,000 USD
Why work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories consistent with applicable law.