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Spotfire Senior Technical Account Manager for Life Sciences

Citrix Systems

Citrix Systems

IT, Sales & Business Development
California, USA · Remote
Posted on Friday, December 22, 2023

Spotfire Senior Technical Account Manager for Life Sciences

  • Remote
  • Remote, California, United States
  • TIBCO

About Us: Spotfire, a division of Cloud Software Group, is a global leader in enterprise software, empowering businesses to achieve their digital objectives by seamlessly connecting data in real-time and providing augmented intelligence for a wide range of users, from business professionals to data scientists. With a vast customer base that includes some of the world's most prominent organizations, Spotfire is at the forefront of innovation in data analytics and business intelligence.

Job Description:

We are seeking an enthusiastic and skilled Technical Account Manager to join our team. The Technical Account Manager plays a crucial role in delivering technical guidance throughout our customers' journeys, leveraging their expertise in technical, competitive, and industry knowledge. Collaborating closely with Account Executives, you will be instrumental in ensuring customer success by orchestrating technical engagement, identifying needs, and providing solutions. This role will have a focus on Life Sciences accounts, but not exclusively.

Key Responsibilities:

  • Orchestrate all points of technical engagement with Life Sciences accounts.

  • Develop an understanding of each customer’s current and future needs.

  • Create a technical account strategy and plan for success in an account.

  • Identify expanded use cases for existing and/or new solutions.

  • Deliver or coordinate technical briefings, demos, and Proof of Value projects.

Key Duties:

  • Identify and technically qualify new business opportunities within the Life Sciences industry.

  • Expand Spotfire's Analytics, Data Science, and Streaming presence within existing accounts.

  • Provide valuable feedback to Engineering based on real-world usage patterns.

  • Respond to written prospect requests (RFI, RFP) with technical architecture presentations and solutions.

  • Conduct sizing estimates for customer deployments.

  • Lead hands-on design work during the evaluation (Proof of Concept) phase.

  • Install, configure, demonstrate, and troubleshoot Spotfire products.

  • Demonstrate application migration to various cloud architectures.

  • Articulate competitive solution/product differentiators to customers and the sales team.

  • Ensure successful integration of Spotfire products post-sale.

  • Actively engage with team members and consultants, offering timely reporting as required.

  • Contribute to initiatives aimed at enhancing Spotfire's effectiveness in Sales.

  • Develop white papers, product demonstrations, technical presentations, and social media content.

  • Participate in industry conferences to network with customers and promote Spotfire.

  • Conduct internal Knowledge Share sessions on industry trends and cutting-edge technologies.

  • Proficiency in programming languages such as R, Python, and SQL.

  • Thorough understanding of the Command of the Message sales methodology.

Desired Qualifications and Skills:

  • Domain knowledge and a minimum of 3+ years of experience in the Life Sciences industry around Research and Development and Pharmaceutical Manufacturing.

  • Ideally have hands-on experience with Spotfire and Statistica.

  • Minimum of 3+ years of pre-sales experience in advanced data analytics and delivering demonstrations, projects, engagements, or deployed software applications.

  • Experience applying advanced analytics, including machine learning and optimization techniques, to large, complex, and disparate data sources.

  • Capability to translate real-world problems into mathematical equivalents, propose solutions, compare and contrast them, deploy solutions, validate results, and present findings to both technical and non-technical stakeholders.

  • Exceptional storytelling skills with data, enabling effective communication with senior industry personnel and delivering compelling presentations and demonstrations of analytics software.

  • Experience with cloud implementations, particularly Kubernetes, is highly desired.

  • Familiarity with streaming technologies is a plus.

  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment and convey technical concepts to non-technical stakeholders.

  • Strong problem-solving skills, with the ability to identify key areas for improvement and develop data-driven solutions.

  • A Master’s or higher degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field) with graduate coursework in statistics and data mining.

  • Capacity to thrive in a dynamic, fast-paced environment.

Compensation:

  • In addition to the base salary, additional rewards, including annual bonuses and sales incentives, may be available based on individual performance and the terms of the applicable plan and role.

  • Benefits may vary depending on employment nature and location, with U.S.-based employees typically offered access to healthcare, life insurance, disability benefits, 401(k) plans, and more.

At Spotfire, we value dedication and provide opportunities for growth, learning, and excellence. If you are a dynamic individual passionate about making a difference in the world of data analytics and business intelligence, we encourage you to apply.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

The base salary in California generally ranges $111k-$150k (min-max). Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities or qualifications. Specific responsibilities and qualifications may vary based on the needs of the organization and the individual hired.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NYC generally ranges; $127,301-$141,445 CA generally ranges; $132,836-$147,596 All other locations fall under our General State range; $110,696-$122,996 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.