Senior Client Service Advisor

Blue Cross Blue Shield of North Carolina

Blue Cross Blue Shield of North Carolina

Customer Service
North Carolina, USA · Remote
Posted on Monday, May 13, 2024

Job Description

The Blue Cross NC Diversified Business Group (DBG) is focused on driving improvements in health care, affordability, access and equity through investments and partnerships with innovative health care organizations in North Carolina and beyond. We have a history of forging forward-thinking partnerships and investments with like-minded partners to create the blueprint of the future of health care.

Blue Cross NC is seeking a driven and organized individual to join our growing Employer Benefits Solutions team! The Sr. Client Service Advisor role is critical for support with our New and Renewal Sales team and is responsible for creating lasting value by owning and executing business sales and delivery activities, ensuring business rating and implementation operate in frictionless fashion.

Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness. Provide recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. Recommend strategy-supporting products, programs and services. Create lasting client value by owning and executing key delivery activities, ensuring client-specific sold offerings operate in frictionless fashion. Support key sales activities through tailoring of messaging, content, and offering configuration. Collaborate with the sales team to provide a high level of value and customer satisfaction.

What You Will Do:

  • Assist with sales new and renewal strategy and compiling relevant product/offer information.
  • Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue/capability research and resolution, ad hoc client reporting, collateral production, etc. Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfaction.
  • Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations. Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers/consultants by establishing and communicating business appropriate operational expectations.
  • Maintain strong product and offering knowledge, including product roadmap and testing timeline.
  • Using research and client feedback, provide prospect or client specific offering feedback to sales team.
  • Support tailoring of sales content (i.e. presentations) to client-specific needs
  • Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.
  • Coordinate, track, and assist sales with new and renewal opportunities through the in-take, rating, quoting, and pre-implementation processes.

What You’ll Give:

  • Bachelor's degree or advanced degree (where required)
  • 5+ years of experience in related field
  • In lieu of degree, 7+ years of experience in related field
  • Must possess and maintain a valid driver’s license.

Bonus Points: (Preferred qualifications)

  • Current Resident of North Carolina or willing to relocate to North Carolina strongly preferred
  • Excellent verbal and written communication skills to include public speaking and presentation skills.
  • Excellent planning and organizational skills with attention to detail is critical to effectively handle the technical aspects of the position.
  • Ability to work independently, effectively manage multiple priorities and perform effectively in a fast-paced, changing environment in order to meet tight deadlines.
  • Excel knowledge and understanding (Pivot Tables, If/Then, etc.) is valued.

What You’ll Get:

Blue Cross NC is truly a great place to work – and we have the hardware to prove it. Each year, we’re recognized for our commitment to our culture, community, work-life flexibility, benefits, diversity and more. Join us and help us make health care better for all!

Salary Range

$62,100.00 - $111,800.00