Job Description:

About us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Application Production Services & Engineering (APSE) organization leads end-to-end application production services across Global Technology. By partnering with development and infrastructure teams, they deliver best-in-class application availability and resiliency for clients and teammates, while deploying best practices in engineering and operational excellence.

Global Ops System Administration SPOC shall be responsible for working on administering user access for Global Ops Application access and protecting information residing on Bank’s domain and platforms. He/ She will facilitate requests with Lines of Business in the Bank to ensure the access requests are performed to meet process SLA.

Job Description

The individual is responsible for provisioning/de-Provisioning application access for applications on boarded to ARM – Enterprise within the supported Line of Business.

Responsibilities

Access Delivery & Governance:

• Access Provisioning and De-Provisioning - Performs user id administration (additions, modifications, deletions) for operating systems and in-house application based on information contained on access administration forms, or pre-defined Role Based Access Control definitions. Manages access requests within established Service Level Agreement (SLAs).

• Profile maintenance - Perform Data Clean-up, profile changes, group changes, application changes) on role-based profiles. Collaborate with stakeholders for STP/DDAR implementation.

• Application Access Termination – Perform access De-provisioning of users who have left the organization or transferring to/from other hierarchies.

•Triage and Audit – Basic application access related issues on Login issues, Password issues, Access Locked/Disabled. Respond to internal and external audit inquiries related to access management activities.

• Access Review & Revocation Repository – Performs reviews & inactivity cleanup for users on various applications/platforms. Analyze and interpret access request data and generate reports/metrics.

• Audit Reports and Inactive users report - Performs inactivity cleanup for users on various applications. Work on various compliance reports generated on over 100 applications and ensure the orphan/non-use user IDs are deleted.

• Process building/ Re-Engineering skills - Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies, process improvements & automations.

• Risk Management - Review and Monitor the process for risk evaluation and reduction along with audit readiness. Implement and maintain access governance activities according to Bank’s IAM policies and standards. Understanding of Bank’s Access related Process Risk Controls (including 300-430 Metrics)

• Innovation - Identify and implement opportunities for continuous improvement within the access management process. Evaluate and implement solutions to strengthen access controls through automation, data enrichment and enhanced mechanisms, ensuring company protection. Actively participate in various projects-based Initiatives run with business segment Teams.

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: Not Mandatory

Experience Range: 4-8 Years

Foundational skills:

• Experience in Midrange, Mainframe, MS Office (Access, Word, Excel, Power Point, Outlook etc.) applications
• Analytical and organizational skills
• HTML ASPX
• Run and create SQL queries to perform data analytics.
• Experience in Microsoft SharePoint
• Process intensive work & detail oriented

Desired skills:

• Experience working in a production environment with emphasis on customer service preferred, while maintaining security standards and integrity

Work Timings: Rotational Shift (05:30 a.m. to 03.30 AM.). Must be shift flexible and work weekends or holidays as required.

Job Location: Chennai/Hyderabad