Lead Operations Representative - Payment Operations

Bank of America

Bank of America

Bengaluru, Karnataka, India · United States · Remote
Posted on Thursday, June 27, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

The role requires the candidate to process FX transactions (Inward and Outward remittances), different types of Tax Payments and INR payments (NEFT&RTGS) with good accuracy and speed to meet the defined TAT.


  • Efficiently process Payment transactions
  • Ensure Processing as per TAT’s / Adherence to regulatory guidelines
  • Responsible for effectively processing of transactions under FX Inwards and Outwards
  • Effective and accurate processing of Tax payments in the government portals.
  • Generate new ideas and contribute towards process improvement.


  • Graduate with minimum 2-3 years’ experience or MBA with 1-2 years’ experience in Banking Operations
  • Prior experience in Payments Domain(viz. FX Inward and Outward processing, Tax payments, INR payments etc.,)
  • Should possess basic knowledge of Banking
  • Good customer service and interpersonal skills
  • Good verbal and written communication skills
  • Ability to manage volumes with accuracy
  • Preparation of Internal and customer related MIS as per the requirement
  • Regular interaction with Internal and External stakeholders, clients and peers across branches for job related activities.