Business Control Manager

Bank of America

Bank of America

pennington, nj, usa · Charlotte, NC, USA · Jacksonville, FL, USA · United States · Remote
Posted on Thursday, June 27, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Workplace Benefits Business Governance Control Manager manage risk across the business by promoting a strong risk culture and proactively partnering with Workplace Benefits senior leadership, product managers, legal, risk, compliance and enterprise process owners. Position requires interaction across all lines of business within Workplace Benefits and close partnership with control partners.


  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
  • Oversee the health of the process and controls environment within aligned front line unit(s) (FLU(s)) and controls function(s) (CF(s)) to assure internal controls are properly designed and operating effectively, including implementing best practices and creating a continual improvement and risk identification culture
  • Take direct accountability, in partnership with process owners within aligned FLU(s)/CF(s), to ensure all activities are well documented with the appropriate controls, metrics and thresholds identified
  • Oversee and monitor processes, controls and control metric performance for aligned FLU(s)/CF(s) and horizontal risk themes
  • Promote and drive a culture of proactive identification and escalation of compliance and operational risk issues and leads actions to drive timely resolution of those risks and issues, as needed and in adherence to Regulatory Issue Steering Council guidelines.
  • Drive consistency in the execution of the Company’s Enterprise Process Management Policy for aligned FLU(s)/CF(s)
  • Continuously enhance and / or add additional controls in FLU(s)/CF(s) for continuous improvement.
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Promote a strong risk culture through identification and remediation of control gaps using the escalation and debate process
  • Manage external regulatory exams (i.e., OCC, FINRA, SEC), internal corporate audits and routine compliance testing
  • Coordinate audit issue remediation through the development of action plans, controls and sustainability activities
  • Provide guidance to business partners in creating policies and procedures and maintaining Single Process Inventory processes, risks, controls, and metrics to ensure critical business operational processes are well documented and performing


  • Controls Management
  • Risk Management
  • Strategy Planning and Development
  • Oral Communications
  • Stakeholder Management
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Data and Trend Analysis
  • Decision Making
  • Problem Solving

Required Qualifications:

  • Minimum of 5 years experience in the financial services industry with risk and governance experience
  • The candidate should possess strong written and verbal communication skills
  • Ability to interface with senior management, control partners, operations and various lines of business
  • Proven effectiveness in fast-paced, demanding environment.
  • Ability to plan and execute tactical actions within prescribed timelines to implement strategic objectives
  • Strong leadership abilities, communication and delegation skills
  • Proficiency with Microsoft Word, Excel, and PowerPoint

Minimum Education Requirement:

Bachelor’s Degree or equivalent work experience


1st shift (United States of America)

Hours Per Week: