Commercial Support Specialist-KYC/AML

Bank of America

Bank of America

Customer Service
Chicago, IL, USA · Auburn Hills, MI, USA · United States · Remote
Posted on Tuesday, June 25, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for serving as the Customer Due Diligence (CDD) and Compliance Risk partner for relationship management teams in the management of their portfolio. Key responsibilities include managing the CDD processes, ensuring timely and accurate compliance to policy and regulatory requirements related to Anti-Money Laundering (AML) and Know-Your-Customer (KYC) activities. Job expectations include executing AML/KYC onboarding, periodic review of US and non-US KYC records ensuring they meet current standards, remediation projects, audit issues, and national and regional initiatives.


  • Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams
  • Engages with prospects and current clients to accurately review AML/KYC information in order to facilitate legal entity onboarding, KYC record expansions and maintenance activities, per bank policy standards
  • Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities, ensuring that client documents and supplemental information are received in a timely manner, reviewed for accuracy, and meet policy standards in order to complete the review/refresh on time
  • Maintains a high level of organization, data management, and time management skills to continuously move onboarding, expansions and periodic review/refresh activities, audit, and/or remediation efforts forward.
  • Adheres to bank privacy policies in securing Non-Public Personal Information (NPPI) obtained as part of AML/KYC activities
  • Provides recommendations for business to create and nurture client relationships with relationship management teams to plan for new client onboarding and complex periodic review/refreshes

Required Skills:

• Undergraduate Degree preferred
• Experience with AML/KYC due diligence process including appropriate identification and escalation of risks
• Strong aptitude for strategic and critical thinking with the ability to connect analytical work to the client needs and strategic objectives; client focused
• Strong business and financial acumen; familiarity with Global Commercial Banking a plus
• Proven organizational skills and ability to execute tasks and projects independently
• Efficiently able to meet deadlines while balancing competing demands of multiple internal partners
• Must demonstrate strong interpersonal, collaboration and communication skills.
• Proficiency with Microsoft programs including Word, Excel, PowerPoint, SharePoint and Outlook; advanced Excel skills a plus.
• Client-facing and Tableau experience preferred.

Desired Skills:

• CAMs Certified


  • Data Collection and Entry
  • Data Privacy and Protection
  • Interpret Relevant Laws, Rules, and Regulations
  • Prioritization
  • Written Communications
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Policies, Procedures, and Guidelines
  • Relationship Building
  • Client Experience Branding
  • Fraud Management
  • Process Management
  • Risk Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent


1st shift (United States of America)

Hours Per Week: