Operations Lead - AML Refresh Ops

Bank of America

Bank of America

Chicago, IL, USA · United States · Remote
Posted on Monday, June 24, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies.

Job Description:

This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.


  • Develops and implements procedures to enhance productivity and efficiency and manage business change
  • Serves as an escalation point to resolve broad and complex operational issues
  • Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
  • Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
  • Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

The Unit Manager's primary responsibilities will include:

  • Oversight and production management Refresh Team ensuring timely and accurate completion of all refresh activities
  • Monitor daily staffing reports, SLA performance, Key Controls
  • Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
  • Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
  • Managing the performance and productivity of client refresh Teams across Chicago.
  • Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
  • Ensure cases requiring remediation are completed within service level agreements.
  • Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
  • Support business with KYC related queries and requests
  • Participate in remediation items aligned to internal/external Audits.
  • Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

  • 5+ years' experience leading production teams and people management
  • 2+ years' of Anti Money Laundering experience
  • Strong executive presence and communication skills.
  • Documented experience performing in a process oriented production environment that changes periodically.
  • Familiar with MS Office Suite (Excel/Word/Outlook/Access).
  • Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management


  • Business Operations Management
  • Drives Engagement
  • Process Management
  • Process Performance Measurement
  • Result Orientation
  • Customer and Client Focus
  • Planning
  • Reporting
  • Risk Management
  • Talent Development
  • Fraud Management
  • Interpret Relevant Laws, Rules, and Regulations


1st shift (United States of America)

Hours Per Week: