Watson Tools Engineer

Bank of America

Bank of America

Plano, TX, USA · Richmond, VA, USA · United States · Remote
Posted on Wednesday, June 19, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The role of the Fault Monitoring Engineer is to provide engineering services to support the evolution of the Fault Monitoring toolset. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the firm.

Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Individual contributor role; fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed. Working knowledge of business or function for which application is designed. Often responsible for the completion of a phase of a project.


  • Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
  • Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
  • Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
  • Develops software solutions to address manual and repeatable work or inefficient processes
  • Conducts on-site evaluations of third-party products being considered for firm adoption
  • Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
  • Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

Required Qualifications:

  • Minimum 5+ years of experience in IBM Netcool Operations Insight & AIOPS platform
  • Strong knowledge of system and networking concepts
  • Experience in deploying Netcool Omnibus, Netcool Impact, Network Manager, Probes, Gateways, and Cognos Analytics in high-availability environments
  • Experience in deploying Topology Manager, Runbook Automation, and CNEA components in the RedHat OpenShift container platform
  • Experience deploying various probes and gateways in a high-availability environment
  • Experience in developing custom probe rules
  • Configuration of network discovery across multi-region environments
  • Configuration of custom AOC files and custom network views
  • Experience in designing and developing Cognos custom reports
  • Experience in developing Netcool Impact custom policies and object server triggers to integrate with third-party systems
  • Strong hands-on experience with Syslog, MTtrapd, MessageBus probes, IDBC, and XML gateway
  • Configuration of SevOne network discovery
  • Configuration of SevOne poll policies
  • Experience with SevOne object grouping concepts
  • Experience in building Runbook Automations

Desired Qualifications:

  • Bachelor's degree in engineering, computer science, related field and or technical training
  • Prior Experience with SevOne Network Performance Management building maps/links
  • Functional knowledge of Network components such as switches, routers, firewalls, proxies, load balancers etc. Understanding of inter-dependencies of various network components
  • Self-starter, self-directed and shows initiative
  • Focused on execution, delivery, and commitment to dates
  • Skills in Scripting desired; Python, Ansible, Shell, JavaScript
  • Familiarity with the Software Development Life Cycle (SDLC) process and Agile Project delivery
  • Sound engineering foundation with network and systems troubleshooting skills
  • Linux/Unix/Windows server administration
  • Working knowledge of Active Directory
  • Can tie strategy and actions to business impact and results
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
  • Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally
  • Organized and detail oriented; must have a strong technical acumen
  • Ability to partner with others for the good of the initiative
  • Experience in various Fault Monitoring tooling vendors including but not limited to IBM, SevONE, MicroFocus, SPLUNK, as well as equipment manufacturers such as Cisco, Aruba, Cloudgenix, Fortinet
  • Financial services (Insurance, Banking, Investment banking)


  • Analytical Thinking
  • Automation
  • Production Support
  • Adaptability
  • DevOps Practices
  • Solution Delivery Process
  • Solution Design
  • Collaboration
  • Innovative Thinking
  • Stakeholder Management
  • Technical Strategy Development


1st shift (United States of America)

Hours Per Week: