Business Control Manager

Bank of America

Bank of America

Jacksonville, FL, USA · United States · Remote
Posted on Thursday, June 6, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Job Description:

The GB & GM AML Business Controls team within the Global Credit, AML & Onboarding Operations (GCAOO) organization, is responsible for monitoring and managing the effectiveness and adequacy of the risk and control environment by providing independent oversight, conduct assessments, act as a trusted advisor, promote a robust risk culture and strengthen the control environment across the organization. In addition, the GB & GM AML Business Controls team partners with Operations to identify and escalate issues, improve processes and controls, supports horizontal work efforts, audit issue management, regulatory exams, audits and inquiries for the GB & GM businesses and jurisdictions within GCAOO.

This role is to lead the GB & GM AML Business Controls reporting to the Head of AML Business Controls & Risk who support the GB & GM businesses within GCAOO. We are seeking a highly motivated individual to drive and execute the AML Business Control function, has the right level of experience and the ability to influence stakeholders at all levels within the organization. The role involves partnering with the business and support functions including Global Financial Crimes (GFC) and Audit.

Job Responsibilities:

As a member of the Operations Risk & Control team, the position will be responsible for Process Risk & Control functions supporting the Line of Business. Responsibilities include:

  • Manage, develop and oversee controls for a line of business
  • Enhance, design, implement and provide ongoing oversight to the LOB Control environment through metrics, implementation of QA/QC processes and ongoing monitoring and testing of controls
  • Identify issues and/or control improvements for remediation, whilst assisting in building out action plans and milestones. Institute routines to oversee progress of risk mitigation efforts and mange timelines for issue closure
  • Partner closely with senior management, Compliance and other control partners to develop strategies, tools and reporting capabilities to strengthen current controls.
  • Assist in the execution of internal control discipline and operational excellence within a LOB
  • Support lines of business through routine exams with regulators and internal audit
  • Take an active part in and lead risk and compliance related projects and assessments

Core Skills:

  • Risk management and/or Operations Experience
  • Excellent written and verbal communication skills – ability to tailor messaging to senior management
  • Able to understand, analyze, and explain complex workflows
  • Self-Starter who can work independently with little guidance or direction
  • Ability to meet tight deadlines while working in a flexible environment
  • Attention to laws, rules & regulations
  • High technical expertise in MS Office platforms

Desirable Skills:

  • Audit, Global Markets, and/or Finance/Accounting experience
  • Project management experience
  • Ability to analyze, comprehend, and document complex processes
  • Highly analytical – Able to work with large data sets and workflows


1st shift (United States of America)

Hours Per Week: