Advance Care Patient Outreach Specialist, Remote
Posted on Sunday, March 26, 2023
Iris Healthcare, powered by Aledade, Inc., is searching for highly compassionate, outgoing, and motivated Outreach Specialists to join our growing, diverse team. In this role you will use your active listening skills, perform outreach to patients on the phone to enroll them in our Comprehensive Advanced Care Planning (CACP) program, and you will provide education to patients about services that are available to them. The ideal candidate will have excellent verbal communication and documentation skills combined with a background in patient outreach, case management, client management, or call center environment.
We are an Austin-based company focused on empowering members through advance care planning. Advance care planning is defined as a process that supports individuals in understanding and sharing their values, goals, and preferences for future medical care. These care decisions are then formally documented within an Advance Directive; a forward-thinking legal document that empowers individuals, their loved ones, and their care teams to make the best advance care planning decisions moving forward. Learn more about us and our mission at www.irishealthcare.com.
This is a part-time (minimum 30 hours per week), remote opportunity with a Monday - Friday schedule, 9am-5pm. Some Saturdays may be required.
- Client-focused mindset, including the ability to put clients at ease and maintain composure while addressing stressful, challenging healthcare topics
- Meet goals using company metrics for outreach while delivering high customer service and satisfaction rates
- Ability to prioritize performance metrics and balance daily workload
- Conduct a large volume of outbound phone calls daily to new members
- Document conversations and activity in company database
- Maintain confidentiality of sensitive client information
Preferred Experience and Qualifications
- 2-4 years of experience in client management, enrollment, patient outreach or similar role
- Mission-driven sales or outreach experience
- Associates degree, Bachelor's degree
- Work in healthcare currently or previously
- Background in motivational interviewing or related
- Advanced care planning knowledge or familiarity with end-of-life care
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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